As of 2026 LCC is utilizing a web portal service called Member Splash to manage pool members’ accounts. You can log in to Member Splash by clicking on the “log in” button on the top right of the website. This portal is where members can pay their annual invoice, indicate which household members may use the pool, purchase guest passes and more! If you are an LCC member but have not yet made your Member Splash account, follow the instructions and screenshots below to create and set up your account.

Instructions to log into your new account:

Login page: https://lochearnpool.com/membership/manage-account/

Username: Use the email address associated with your pool membership 

Temporary Password: lochearn

**If you ever lose your password you can use the password reset link found on the login page and an email will be sent to reset the password.**

IMPORTANT: It will make for a much smoother and faster process if you have pictures of members ready to upload into the portal. Your account setup needs to be completed before you are able to pay your dues. 

 

  • Add/Delete Members: Click the three dots to the right of the Member. If you need to delete a member, click the three dots next to the member and delete. Please remember, all members must have the same permanent address.

  • Edit Member Information: Click the three dots next to the member’s name and edit name, phone, email, gender, member type and/or date of birth.

  • Profile Image: Upload profile images of each individual on your family’s membership. To do so, click the three dots next to the member’s name and select ADD PHOTO. Upload a photo by clicking on the pencil tool and then click on the UPLOAD IMAGE icon. Please use a close-up, head shot or cropped face photo. (This is optional. If you choose not to upload a picture, a valid ID with address is required at check in)

  • Edit Account Information: Click the three dots to the right of Account Summary and select Edit Account Details . You can change your username here, change the billing contact, and update your address. Make sure you are using the address which is associated with your credit card. You can also change your password here by selecting Change Password.

  • Emergency Contact: Everyone should have an emergency contact on file. To add an emergency contact click the three dots next to Emergency Contact and add name and phone number.

  • Sign 2026 Waiver: Acknowledge you read and that you, the other members on your account, and guests will abide by the pool rules. 

  • Sign up for volunteer hours OR pay annual maintenance fee: You will be prompted to fill out a volunteer form asking you to either select a clean-up day (therefore opting out of the $150 payment) or opting in to the $150 maintenance fee. These cleanup days will be prior to the pool opening, Saturday, May 23rd – yay, that’s not too far away! If you click YES to paying, it will be included in your invoice. If you click no, you must come to the clean-up day that you selected. If something changes and you are unable to attend the one you selected, please let us know (lochearnpool@gmail.com) and come to another cleanup day. It is important that you complete your 4 hours – we will NOT be able to prorate the maintenance fee credit; meaning that you need to work off 4 hours or you will be charged the maintenance fee.  

  • Payments: Please secure your membership by making a payment. To access the Payments screen, click on the words “PAY HERE” in the Account Summary section. Note: you will not be able to make a payment without completing any REQUIRED fields noted on the screen. Once you have completed the required items and clicked on your dues payment, you will choose your method of payment and be taken to a second screen to check out. We accept:

    • Credit/Debit Card* – If you are paying by credit card, enter credit card number, expiration date and CVV. Note: Please be sure the address on file with your credit card company matches the address entered into your member account.

    • ACH**- if you are paying by ACH enter your bank account number, indicate if it’s checking or savings, enter the bank routing number and the account holder’s name

    • Check – If you are paying by check, please download and print the invoice you will see on the page and mail into the address provided.

*Credit Card payments have a fee of ~3% **ACH payments have a fee of ~1% 

 

To finalize your payment, click the “Submit Payment” button at the bottom of the screen.

If you have any questions or need assistance with any changes please contact us at lochearnswim@gmail.com.